For example, it's essential to note that we can only match you genetically with others who have also taken part in AncestryDNA so this is why you may have recognized your own cousin in your matches list. Rest assured that we will always be here to assist you in making the most from the results provided and will continue to update your DNA matches and provide ever increasing precision in your estimate as more people take part and our knowledge advances every year. Each set of results is unique and this is why some researchers will gain highly significant information straight off the bat while others may have to wait for a close DNA match to arrive or for them to be included in one of our 'Communities' within an ethnicity estimate for example. We never wish to let down any researcher and are very sorry to learn that you've become discouraged in your research following the review of your initial results. We wish you all the best in your future research and stand ready to lend a helping hand if you ever need it in the future. Thank you again for your cooperation and thoughts on this matter. We strive to constantly improve our services and generally such a request can be carried out in just a few clicks by following the steps Illustrated in the guide below or by contacting our team across our various support channels. We never wish to put barriers in your way to managing your research and appreciate you sharing such an issue with our team. We're also very sorry to learn that you found it difficult to navigate your account settings and to cancel a free trial with ease. However, please note that this process is permanent so we would advise ensuring that you have downloaded or copied any research you've carried out on an alternative account prior to requesting a permanent deletion. We would also like to reassure you that you can choose to delete any second account you may have created in error by following the steps outlined in the guide below. The guide below will show you how to do so if needed. Rest assured that each Ancestry username is unique to each account so you should be able to sign in using this alternative account credential should you ever run into any such issues again. Typically, a unique email address is required for each Ancestry account so we regret any frustration a duplicate account you may have created has caused on this occasion. We're glad that we could assist you with this refund request given the circumstances and are grateful to you for working with us to find such a resolution. We appreciate you sharing your valued feedback on this unusual and regrettable experience of our service. If you should have any further queries in the meantime, please do get back in touch. Please keep an eye out for our email in your inbox/spam folders. We are going to follow up via email concerning this charge to investigate this for you. Thank you for kindly including your reference in your review. We are sorry for any inconvenience this charge has caused, and we do wish to help. You can take a look at our terms and conditions when it comes to this fee below. This is agreed by you upon signing up to the free trial and you cannot proceed with the purchase unless agreed. As these subscriptions are on a lower rate price, they incur an early termination fee if cancelled more than 30 days before the end date. Upon signing up to the free trial, from your description, the Billed Monthly subscription was selected. We have this in place so that research is then uninterrupted for our members and seamless. When a member signs up to a free trial, they have the option to also choose which subscription the free trial will renew into if they wish to continue on with a paid subscription for their research. We would be happy to provide further insight. We are sorry to hear of any upset or frustration caused by the early termination fee. We are happy to hear you had recently trialed AncestryDNA. Hi there Val, and thanks for taking the time to leave us your review.
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